Privacy Policy

Our Terms / Privacy Policy

 

Terms and Conditions

COURSE BOOKING:

1. The course booked is for the date and time agreed on initial booking and as confirmed in writing by 6 Day Intensives (the company) and may be cancelled (subject to an administration charge at the company’s discretion to cover costs incurred) within 14 working days from the date of this confirmation in writing to the administration centre at 6 Day Intensives, Unit 6, Heather Farm, Bath, BA1 4NA. In any event, this notice must arrive before the course start date. Letters may only be received during office hours, which are Monday to Friday, 8 am to 4 pm. If booking a course due to commence within 14 working days (e.g., a short notice booking), 6 Day Intensives must have your agreement to commence the booking as this will mean your normal 14 working day cancellation right will apply.

1A. After the period in 1 (above), you cannot move or cancel the course without full loss of fee, except where 20 working days’ notice is given in writing to the company at the address stated above in 1.

DELIVERY:
(A 6 Day Intensives course is over six consecutive days.) Course times are:
Course A – Monday to Friday 8.00 am – 2.30 pm* (Peterborough 9.00 am to 4.30 pm*)
Course B – Monday to Friday 2.30 pm – 7.00 pm*
*Check your course confirmation for your specific course times dependent on the centre you have booked into. Times may vary due to driving test cover within course hours.

Each course includes one-to-one car tuition with a Trainer and class-based theory training with an Approved Driving Instructor. The course will start and finish at our training centre, the address of which is on the course confirmation letter. As such, the pupil is responsible for getting themselves to and from the training centre each day on time.

If at any time the pupil elects to finish the course early, arrive late, or miss any days out, no proportion of payment made for the course will be refunded, nor will any hours be given in lieu of those hours missed.

6 Day Intensives shall have the right to use or substitute any Approved Driving Instructor and/or vehicle for the purpose of giving all or some of the tuition (both practical and theory) during the course week for whatever reason. The pupil agrees that they are duly licensed to drive the tuition vehicle and can read a number plate at a distance of 20.5 meters with or without aided vision. 6 Day Intensives shall have liability to the pupil under this agreement in respect of any injury, loss, or damage arising from the use of the tuition vehicle if there is found to be negligence regarding the contracted instructors’ vehicle not meeting required safety and maintenance requirements.

TRAINING:
Training for both the theory and practical syllabus is delivered by Trainers and Approved Driving Instructors who teach by Government guidelines. The 6 Day Intensives course is designed to give an average pupil an overall grounding on all the topics of the Government learning-to-drive syllabus and to help a pupil achieve, if possible, test standard by the end of the six days. There is no guarantee implied, written or otherwise, that a pupil will get to the required standard to be able to pass a driving test as achieving this standard is entirely down to the pupil’s ability. For avoidance of doubt, the standard required is level 5 (independent) as published on the Government Agency’s website and the Agency’s Drivers Record. In the case of non-achievement, further training options include lessons from an Approved Driving Instructor or private practice until such time that the required standard is achieved. 6 Day Intensives are not responsible for any further lessons agreed between the pupil and a 6 Day instructor. Payment for such lessons is entirely the responsibility of the pupil and the instructor.

THEORY TEST:
6 Day Intensives will supply an official Theory Test. You are required to take along your UK Provisional Driving Licence plastic photo card when attending for this test.

FREE THEORY RE-TRAINING:
Retraining is free to all and takes place at the 6 Day Intensives training centre. You may attend for unlimited days and use the facilities during office hours only.

DRIVING TEST:
A driving test is not supplied on Course A or Course B, as application for such can only be made once a theory pass is obtained. If requested, 6 Day Intensives will procure a driving test for after your course week. The Government driving test centres do not supply a car for a driving test, however, candidates may hire the school car for the test. The hire car is supplied without charge on the 1st test booked, and every effort is made to supply the car that was used for training. There is no money-back equivalent if the car is not used or required for the 1st test. If the first booked test is subsequently cancelled by the Government Agency for whatever reason and 6 Day Intensives do not have at least 3 working days’ notice of this cancellation, the free car hire will expire. In line with the industry norm, we may refuse the use of the hire car where we feel that the driver poses a risk to the public and/or the hire car. In this event, where possible, we will give the driver enough notice so that they can either hire an alternative car or cancel the test without loss of fee.

FORCE MAJEURE:
6 Day Intensives provides the service of driver training in-car and theory training in class. 6 Day Intensives has the status of trainer booker with the Government Agency and Reed in Partnership; however, we do not control the conducting of tests or the availability of tests. In this respect, we cannot guarantee that any test can be provided in the event of situations beyond our control, for example, test centre closures.

MENTORING RETEST PROGRAMME:
Should the candidate fail the driving test at the first or any successive attempts after completion of the 6 Day Intensives course, the candidate can enroll onto the retraining program by submitting the Driving Test Report form (DL25) given to them after their driving test. The candidate must do this within 7 days of failing. Free remedial help to correct the errors identified as serious or dangerous by the examiner and as marked on the DL25 will be offered, until either the candidate is happy to reapply for another test and/or the mentoring instructor is satisfied that sufficient progress has been made and the errors fully corrected. To avail yourself of this offer, you must have attended the course in full.

OFFERS:
From time to time, 6 Day Intensives may have special offers to promote the courses, and the terms and conditions of these offers/promotions will be published on the company’s website.

DATA PROTECTION:
6 Day Intensives uses the Government Agency business booking service to book your tests. Guidelines for this service can be found on the Government Agency’s website. Guidelines on our GDPR policy can be found here.

COMPLAINTS PROCEDURE:
In the event of any complaint about the services offered by 6 Day Intensives or their instructors, you must in the first instance report this by telephoning the head office on 01225 220 027 during normal office hours and speak to the Customer Services Department. The procedure is to record complaints in writing at the time and to deal with issues immediately. We must be given every opportunity to deal with a complaint while you are with us on the course. It becomes more difficult to collate information concerning a complaint after the event or if you have left the course without telling us. We will be happy to talk to parents or other third parties about your progress on the course, but please note that because of Data Protection, we are not able to do this without your express written permission. These terms shall not limit the company’s liability resulting from its negligence nor shall they affect any statutory rights, which you may have as a consumer. Please note that some calls made to or by 6 Day Intensives staff may be recorded for training purposes.